Vacancy | Administration Team Manager

Job description

Position Name:                  Administration Team Manager
Reports to:                         Consulting Manager
Division:                              Healthcare Consulting

Key Performance Objectives
  • Extensive liaising with clients regarding escalated queries (including the companies, individual members and medical schemes).
  • Ensuring that all activities are logged on CRM system and correctly tracked.
  • Ensuring that various internal reports are completed on a monthly basis by their respective due dates.
  • Daily and monthly planning with staff members.
  • Preparing for monthly stats meetings.
  • Preparing and attending Team meetings.
Monitoring
  • Monitor 100% use of electronic data i.e. CRM, MI Time etc.
  • Monitor -100% compliance with the style guide.
  • Monitor-100% compliance with legislation.
  • Monitor-100% compliance with company processes and procedures.
  • Use of task control – measure turnaround times.
  • Checking of work for quality and accuracy
People Management
  • Identifying staff training needs.
  • Delegation/empowerment of staff.
  • Effective performance management
Customer Focus
  • Improve client satisfaction levels.
  • Monitor quality.
  • Effective communication.
  • Identifying and complying with clients needs and expectations – filter this through to the admin team.
  • Building relationships and gaining clients’ trust.
  • Putting the client first.
  • Professionalism.
  • Regular reporting and feedback to internal and external clients.
  • Meet turnaround times 98% of the time.
  • Effective planning and meeting goals – ensure that the teams have planners in place and that goals are measured regularly by management.
  • Monitor-100% compliance with Service level Agreement.
  • Trouble shooting/dealing with high level client queries.
Minimum Qualification
  • Matric certificate.
  • Highest qualification (Recognized qualification preferably)
  • RE5 Regulatory Examination Certificate
  • Class of Business Training Certificates (iro respect of the license categories for which the candidate has been registered)
  • CPD certificates (if no longer working under supervision
Experience
  • At least 5 Healthcare administration Experience.
  • 2 years supervisory experience.
  • Advanced Excel experience
Competencies (skills required)
  • Interpersonal skills.
  • Time Management.
  • Problem Solving Skills.
  • Communication Skills.
  • Planning Skills.
  • Action Orientated.

Should you be interested in applying, please forward a detailed CV to [email protected] by Thursday, 08 April 2021.

NB: Please indicate in the subject line what role you are applying for.