Administration Consultant

 Position Name Administration Consultant  
 Reports to Administration Manager
 Division Health Care – JHB
 Purpose of the Job:
The Administration Consultant is responsible for the day-to-day administration of clients with the primary focus on member queries, member plan advice, HR/Payroll queries and new business applications tracing and activating.
Key Performance Objectives
Client responsibilities

  • Identification of ICU clients
  • Identifying common trends within the client and providing solutions
  • Back office query resolution
  • Telephonic member plan advice
  • Member queries received via email, fax or telephonic
  • Member plan advice
  • New business screening of applications, tracking status and ensuring activation
  • Ensuring loyalty programme uptake
  • HR/payroll queries relating to medical scheme benefits received via email, fax or telephonic
  • Constant follow up and feedback to relevant parties
  • Building of relationships with HR/payroll
  • Management of client expectations
  • Attend client meetings as needed
  • Manage relationship with HR/payroll
  • Distribution of membership packs and/or cards.

 General responsibilities

  • Compliance with the NMG Style guide
  • Keeping written records of all client communication and interaction within the stipulated time period
  • All client correspondence is to be signed off and saved in the correct folder according to the style guide
  • Answering of ringing phones
  • Capturing daily stats for queries received via email, fax or telephone
  • General assistance to the Senior Team, Consulting Manager and Team Leader
  • Have a good understanding of legislation and regulations that govern the health care environment
  • Attend internal meetings and training as and when required
  • Back-up to other Member Consultant and/or Administration Consultants if required (buddy system)
  • Self management of petrol and telephone accounts.
Minimum Qualification

  • Matric certificate.

  • 3-5 years Healthcare Administration experience.
  • Must be fluent in Afrikaans and English (both written and verbal)
Competencies (skills required). 

  • Administrative Skills
  • Interpersonal Skills
  • Co-ordination Skills
  • Time Management
  • Problem Solving
  • Communication Skills