Vacancy | Administration Team Manager
Job description
Position Name: Administration Team Manager
Reports to: Consulting Manager
Division: Healthcare Consulting
Key Performance Objectives
- Extensive liaising with clients regarding escalated queries (including the companies, individual members and medical schemes).
- Ensuring that all activities are logged on CRM system and correctly tracked.
- Ensuring that various internal reports are completed on a monthly basis by their respective due dates.
- Daily and monthly planning with staff members.
- Preparing for monthly stats meetings.
- Preparing and attending Team meetings.
Monitoring
- Monitor 100% use of electronic data i.e. CRM, MI Time etc.
- Monitor -100% compliance with the style guide.
- Monitor-100% compliance with legislation.
- Monitor-100% compliance with company processes and procedures.
- Use of task control – measure turnaround times.
- Checking of work for quality and accuracy
People Management
- Identifying staff training needs.
- Delegation/empowerment of staff.
- Effective performance management
Customer Focus
- Improve client satisfaction levels.
- Monitor quality.
- Effective communication.
- Identifying and complying with clients needs and expectations – filter this through to the admin team.
- Building relationships and gaining clients’ trust.
- Putting the client first.
- Professionalism.
- Regular reporting and feedback to internal and external clients.
- Meet turnaround times 98% of the time.
- Effective planning and meeting goals – ensure that the teams have planners in place and that goals are measured regularly by management.
- Monitor-100% compliance with Service level Agreement.
- Trouble shooting/dealing with high level client queries.
Minimum Qualification
- Matric certificate.
- Highest qualification (Recognized qualification preferably)
- RE5 Regulatory Examination Certificate
- Class of Business Training Certificates (iro respect of the license categories for which the candidate has been registered)
- CPD certificates (if no longer working under supervision
Experience
- At least 5 Healthcare administration Experience.
- 2 years supervisory experience.
- Advanced Excel experience
Competencies (skills required)
- Interpersonal skills.
- Time Management.
- Problem Solving Skills.
- Communication Skills.
- Planning Skills.
- Action Orientated.
Should you be interested in applying, please forward a detailed CV to [email protected] by Thursday, 08 April 2021.
NB: Please indicate in the subject line what role you are applying for.