Vacancy | IT Engineer

Job description

Company Overview

NMG Benefits provides consulting, actuarial and administration expertise in the healthcare and retirement fund environments, and this extends to financial planning for individuals. This allows NMG to provide an end-to-end solution across the healthcare, retirement fund and financial planning needs of employers and their employees.

We urge our clients to look at their employee benefits through an actuarial lens. Our goal is to ensure that the “common contract” between employer and employee – which sets out expectations of performance – is underpinned by informed policies that encourage productivity, loyalty, and an engaged employee but at the same time protect the future financial security of institutions that employ people.

At NMG, the leadership and staff realize that we have been placed in a position of privilege and trust to manage the well-being of our client’s financial futures. We are proud that more than 50 blue chip South African companies such as Aveng, Anglo American, Primedia, Pick n Pay, JP Morgan, and Business Connexion trust our advice and implement our recommendations.

Principal Accountabilities

Technology support

• In conjunction with the Office Managers, monitor and supervise external IT support and on-site visits and ensure their support is tracked appropriately.
• Work with local service providers to configure hardware and operating system for new computers to NMG standards.
• Oversee operating system management including routine updates and planning/management of longer-term infrastructure updates,
• Software management (licencing, updates and configuration; scripting and automation), including ongoing liaison with Microsoft as required.
• Support NMG Group application including updates, configurations, technical advice, troubleshooting and general user support and training.
• Create and Delete users; Manage groups and group policy.
• Managing office 365 licensing; configuration of accounts. Create and Delete users; shared mailboxes; rooms; public folders; add licensing; Managing office 365.
• Monitor that all computers virus software are up to date and communicating to server the same with wsus.
• Test inter branch connection (MPLS); VPN; Test Internet speeds; Test Internet speeds; Dimension Data communication, Telephone PABX.
• Research and implementing of new technology and software.

• Perform a research against the defined deadline, request assistance upon providing a detailed level understanding of research or solution to a given task.

• Desktop calls and Support calls and project task.

• Be able to diagnose hardware and software related issues relating to desktop and laptops.

• Reports on weekly basis.

• Report status of each IT risk as well as providing reporting s and bring them to the team’s attention with sufficient time to avert crises.

Competencies, Qualification and Experience:

• Relevant tertiary qualification.
• Strong knowledge of Office 365.
• Good knowledge of best practices and IT operations.
• Demonstrates ability to manage stakeholders.
• Able to take on and deliver projects, multi-task and prioritize workload, and make decisions under pressure.
• Proven ability to work on own initiative, with little or no supervision, and as part of a team.
• Strong interpersonal and communication skills, both written and verbal, and interest in developing client relationships.
• Experience in reviewing, implementing new procedures and systems to ensure the effectiveness of all IT systems.
• Highly motivated to learn and build their career in a Consulting environment.

Should you be interested in applying, please forward a detailed CV to [email protected] by Wednesday, 20 October 2021.